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They fell in love with the chatbot. Then a policy update took it away overnight

ABC on Replika users. Lucy named him Jose. Then the company changed things and Jose was somebody else.

FILED 22 SEP 2026 · 28d ago ·Due back 22 OCT 2026 ·BY ABC NEWS (AUSTRALIA)
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This is the section photograph, not a picture of this story. A hand holding a smartphone showing a grid of subject categories · Wikimedia Commons · see Commons

There is no way to write about this without it sounding like a parody, and then you get to the actual detail, which is that a policy update did not end a relationship, it replaced the person. That is a horror story and nobody marketed it as one. The one piece of practical advice I will repeat from Law 4: copy the conversation that mattered into a notebook. Screenshot the thing. The update cannot take what you wrote down.

Notice, name, choose. That's the whole method.

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Replika users fell in love with their AI chatbot companions. Then they lost them ↗

ABC News (Australia) · 22 SEP 2026

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